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Website Policies

Transparent, Compliant, and User-Focused

Our website policies are designed to ensure transparency, legal compliance, and a secure user experience. From Privacy Policy, Terms & Conditions, and Refund & Cancellation Policy, to Cookie Policy and Disclaimer, we draft and implement legally sound documents that protect your business and build trust with your users.

Whether you're an e-commerce platform, service provider, startup, or established business, we help you meet statutory requirements, avoid legal pitfalls, and stay aligned with global standards such as GDPR and IT Act regulations. Every policy we draft is customized to your business model, risk profile, and digital presence.

Protect your platform — with policies that speak law and build credibility.

⚠️ Risks & Consequences of Not Having Updated Policies (Non-Compliance)

  1. Legal Penalties & Fines: Outdated or missing policies may violate IT Act, Consumer Protection (E-commerce) Rules 2020, data privacy standards, or tax regulations.
  2. Customer Disputes & Refund Claims: Lack of clarity leads to misunderstandings, chargebacks, and litigation.
  3. Loss of Consumer Trust: Shoppers avoid websites without transparent policies, reducing conversions and repeat business.
  4. Payment Gateway Rejection: Many payment gateways require up-to-date legal policies before approval.
  5. Inability to Defend Against Complaints: Without proper terms, your business is legally exposed when disputes arise.
  6. Data Privacy Violations: Not updating your privacy policy can lead to violations involving cookies, tracking, or third-party integrations.
  7. Suspension on Marketplaces or Advertising Platforms: Google, Meta, and other platforms require clear and current policy pages for running ads.
  8. Brand Reputation Damage: Customers perceive outdated policies as unprofessional or unsafe.

✅ Why It Is Important to Have Updated Policies on Your Website

Keeping website policies updated is crucial for maintaining legal compliance, protecting your business, and building trust with customers. Updated policies clearly explain user rights, seller obligations, data handling practices, and refund or return procedures—ensuring transparency in every transaction. They also help safeguard your brand by preventing disputes, reducing risk, and meeting evolving legal standards in e-commerce and data privacy.

Essential policies every e-commerce website should have

✅ 1. Privacy Policy

A mandatory document that explains:

  • What customer data you collect (name, email, phone, address, cookies, etc.)

  • How the data is used

  • Whether you share data with third parties (payment gateways, delivery partners)

  • User rights regarding data access and deletion

  • Security practices for protecting information

Required under IT Act & GDPR-type global standards.

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✅ 3. Refund & Return Policy

One of the most essential e-commerce policies. It should clearly define:

  • Conditions under which returns are accepted

  • Refund eligibility & timelines

  • Exchange policy

  • Non-returnable items

  • Process for return requests

A clear return policy increases conversion rates.

✅ 4. Shipping & Delivery Policy

Explains how and when orders are delivered:

  • Delivery timelines

  • Shipping charges

  • Areas of service

  • Handling of delays

  • Courier partners

  • Tracking information

This sets the right expectation for buyers.

✅ 6. Payment Policy

Specifies:

  • Accepted payment methods

  • EMI or COD rules

  • Payment gateway terms

  • Handling failed transactions

  • Currency and pricing

Also includes fraud prevention guidelines.

✅ 8. Disclaimer Policy

Protects you from liability for:

  • Typographical errors

  • Pricing mistakes

  • Product image variations

  • Inaccurate user-generated content

Commonly used for content-heavy stores.

📜 12. Intellectual Property Policy

Protects your brand and prevents unauthorized use of:

  • Logos

  • Images

  • Trademarks

  • Product descriptions

Also useful for handling counterfeit product claims.

🔒 14. Security Policy

Defines:

  • How customer data is secured

  • Encryption practices

  • PCI-DSS guidelines for payments

  • Cybersecurity measures

Important for trust and compliance.

✅ 2. Terms & Conditions (Terms of Service / Terms of Use)

This governs how customers use your website:

  • Rules of using the platform

  • Legal disclaimers

  • Intellectual property rights

  • Account creation terms

  • Limitations of liability

  • Governing law & jurisdiction

This protects your business from legal disputes.

✅ 5. Cancellation Policy

Defines customer rights for cancelling:

  • When orders can be cancelled

  • Whether cancellation fees apply

  • Conditions for cancellation (before dispatch / after dispatch)

  • Automatic cancellation due to fraud or non-payment

Useful for preventing misuse.

✅ 7. Warranty & Guarantee Policy

Important for electronics, appliances, or high-value items:

  • Warranty period

  • Coverage & exclusions

  • Claim procedure

  • Manufacturer vs seller warranty

Builds customer trust.

✅ 9. Cookies Policy

Required if your website uses:

  • Tracking cookies

  • Analytics tools

  • Advertising pixels (Facebook, Google Ads)

Explains how cookies track user behaviour and provides opt-out instructions.

✅ 10. User Account & Password Policy

Outlines:

  • How users create accounts

  • Responsibilities for safeguarding passwords

  • Consequences of misuse

Reduces risk of fraud.

⚡ 11. Grievance Redressal Policy (Mandatory for India – Consumer Protection Rules)

As per Consumer Protection (E-commerce) Rules, 2020, you MUST provide:

  • Name & contact of Grievance Officer

  • Method for submitting complaints

  • Response timeline (usually 48 hours)

  • Resolution timeline (30 days)

Failure to provide this can lead to penalties.

💼 13. Vendor / Seller Policy (If You Are a Marketplace)

For multi-seller e-commerce platforms, add:
- Seller onboarding rules
- Commission terms
- Listing requirements
- Quality checks
Penalties for violations

📦 15. Replacement Policy

If your business offers quick replacements:

  • Conditions

  • Time window

  • Exchange process

  • Product eligibility

Differentiates your service from competitors.