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TAXAJ Corporate Services LLP - Financial Doctors

📄 Service Level Agreement Drafting Services

Secure Your Professional Relationships with Legally Enforceable Contracts

A Service Level Agreement (SLA) is a legally binding contract between a service provider and a client that outlines the scope of services, performance standards, response times, and penalties for non-compliance. Whether you're in IT, logistics, telecom, or any B2B service space, an SLA protects both parties by clearly defining service expectations and deliverables.


SLAs are crucial in maintaining transparency, accountability, and client satisfaction, and they serve as a strong legal tool in case of service failure or disputes.


👩‍💼 Who Needs a Service Level Agreement?


👉 IT service providers and SaaS companies
👉 Web hosting, cloud, and data center operators
👉 Logistics, supply chain, and courier service
👉 HR, accounting, and BPO service providers
👉 Any business offering long-term client-based services

📄 Types of Service Level Agreements We Draft

✅ Scope of Services
Clear description of what services will be provided, including inclusions and exclusions.

✅ Performance Metrics & Standards
Key performance indicators (KPIs), uptime guarantees, error thresholds, and quality benchmarks.

✅ Response and Resolution Times
Timeframes within which the service provider must respond to and resolve issues.

✅ Monitoring and Reporting
How performance will be tracked and how often reports will be shared.

✅ Penalties for Breach or Non-Performance
Financial or service-based consequences if agreed standards are not met.

✅ Escalation Procedures
Steps to follow in case of unresolved service issues or repeated failures.

✅ Term, Termination & Renewal
Duration of the SLA, conditions for renewal, and how either party can terminate.

✅ Liability & Indemnity Clauses
Clearly defined risk allocation and indemnity obligations.

⚖️Why You Need a Consultancy Agreement

Without a formal SLA, you risk:

❌ Service failures may go unpenalized
❌ Lack of accountability can harm client trust
❌ Disputes become harder to resolve
❌ You risk legal liabilities and revenue loss

An SLA protects your business by ensuring clarity, enforceability, and recourse in case of poor performance or service lapses.