https://taxaj.com/app-privacy and use that URL in both app stores.Privacy Policy — TAXAJ Client App
Effective date: 28 July 2026 · Last updated: 28 July 2026
This Privacy Policy explains how TAXAJ Corporate Services LLP ("TAXAJ", "we", "us") collects, uses, shares and protects your personal data when you use the TAXAJ client mobile application (the "App"). We are the Data Fiduciary for the personal data processed through the App.
1. Who the App is for
The App is provided to existing clients of TAXAJ to access the services we provide to them. You sign in using the email address registered with us, verified by a one-time password (OTP).
2. Personal data we collect
| Category | Examples | Purpose |
|---|---|---|
| Identity & contact | Name, email, phone, company/entity details | To identify you, sign you in, and communicate with you |
| Service data | Task/case status, compliances, filings, trademarks, licences associated with your account | To show you the status of the work we do for you |
| Documents | Files and documents you upload against service checklists | To deliver the professional services you have engaged us for |
| Billing & payments | Invoices, amounts, payment status | To bill you and record payments |
| Device & technical | Device push-notification token, app version, basic diagnostics | To send notifications and keep the App reliable |
We do not store your card, bank or UPI credentials. Payments are processed by our payment gateway (Razorpay, via Zoho) on their secure systems; we receive only the payment status.
3. How we use your data
We process your personal data to: provide and administer the App and your client account; show your case status, compliances, invoices and documents; process payments; send service-related notifications (e.g. document requests, invoice due, compliance deadlines); provide support through your Relationship Manager; and meet our legal, tax and regulatory obligations. We process data on the lawful bases available under the DPDP Act, including your consent and the performance of our engagement with you.
4. Who we share it with
We share personal data only with parties that help us run the service, under appropriate safeguards:
- Zoho (CRM, Books, Desk, WorkDrive) — our core systems that store your case, invoice and document data.
- Razorpay / Zoho Checkout — to process payments.
- Cloud hosting & notification providers — to operate the App and deliver push notifications.
We do not sell your personal data or use it for advertising.
5. Data retention
We keep your personal data for as long as you remain a client and thereafter for the period required to meet legal, regulatory, tax and professional record-keeping obligations (generally up to 8 years, or longer where a specific law requires), after which it is deleted or anonymised.
6. Security
Data is encrypted in transit (TLS). Access to your data is scoped so that you can only see your own information, and staff access is controlled. Sign-in tokens are stored securely on your device (iOS Keychain / Android Keystore).
7. Your rights under the DPDP Act
Subject to the Act, you have the right to access a summary of your personal data and how it is processed, to seek correction or updating of inaccurate data, to seek erasure of your data, to nominate another person to exercise your rights, and to grievance redressal. You may exercise these rights via the grievance contact below.
8. Children
The App is intended for use by adults acting for themselves or their businesses and is not directed at children.
9. Changes to this policy
We may update this policy from time to time. Material changes will be notified in the App or by email, and the "Last updated" date above will change.
10. Grievance / contact
For any questions or to exercise your rights, contact our Grievance Officer:
Shivesh Jha — Grievance Officer
TAXAJ Corporate Services LLP
1/3, UGF, Sulahkul Vihar, Old Palam Road, Dwarka Sector 15, Delhi 110078
Email: [email protected]
Phone: +91 8802812345
© TAXAJ Corporate Services LLP. All rights reserved.